Please your Help!!! Hello. Is it true though that the FW update hasn’t resolved the issue for all? I increased the resistance to max in zwift with no effect. Hi Tibor. item 3 Garmin Tacx® NEO 2T Smart Trainer T2875.60 2 - Garmin Tacx® NEO 2T Smart Trainer T2875.60. I will likely give one a whirl and keep fingers crossed that neither issue surfaces. Available now. Thread starter Geoffrey42; Start date Yesterday at 23:46; G. Geoffrey42 New Member. Contact for Availability $1,399.99. Last one. 12 ratings. I am returning it to Zwift and I hope these issues will be sorted soon. Most trainers will take between 2-4 seconds to complete that 150w to 400w transaction, or a normal time for your body to adjust. Is this a Neo 2, or Neo 2T that you are referring to? The large silver disk at the cassette side which usually warms up during a ride was stone cold. I was shopping for a Neo 2T, but then noticed that they are on back-order through some retailers such as REI. Thanks. Hi!! If you notice the power light flashing brightly along with the ANT+ faintly flashing this indicates that the trainer is overheated. If the interface between your freehub and the black sleeve ring on the axle is insufficiently lubricated, this cracking sound... Firmware Issues Tacx has released firmware version 0.0.18 to resolve an issue with cadence and Zwift. Tacx SC-2800 Neo … Just received new NEO 2T 3 weeks ago and got exactly the same overheating issue after less than 10 sessions ! 5. Root Cause... SRAM RED eTap 11 speed requires a SRAM chain. Explore. Tacx is aware of this issue with Neo 2. There is no technical assistance available at Bz to solve the problem. On the plus side, it doesn’t transmit vibrations through the floor like the Kickr. When I got it set up … Archived. Now the Tacx NEO 2T (like the rest of the Tacx NEO series), doesn’t support any type of calibration. Anyone upgrade from Tacx Neo/Neo 2 to the new Neo 2T care to offer some comparisons or opinions? Tacx, will you please post again when the problem is completely solved and updated units are available for purchase? Same here, just unboxed it. Hopefully your next trainer will be golden. 6 -. $1,124.02 6 bids 3d 16h. A challenging powerful Smart trainer. Problem with Tacx Neo 2T. Don't worry; Tacx Support is there to help. I am having the exact same issue you described, and I have sent an email to the support team but I am affraid they might ask for me to send the trainer to them… I live in Costa Rica and bought it through Amazon, it cost me $500 just to have it shipped down here and I am supposing that’s what it will cost me to ship it back to the States, and then another $500 to have it send back to me when it is fixed… I am really hoping that the solution does not require me to ship it back to the factory…. Similar problem, but with the Flux 2. This video shows the behavior of the Neo 2T when the cadence sensor overheats. Just did my first ride on this machine. Will garmin send out a replacement? Click here to be notified by email about availability … Sku: T2875.60. Hi Don, Check using neo tacx as a smart trainer. Posted by8 months ago. Problem: So, you’re on the Alpe du Zwift…crushing those watts like the pros. It is consistently low by 12 to 16 rpm. The resistance does not fit the Watts marked by the Workout. Hoepfully they can have it fixed. I have version 0.36 After 10 mins the trainer did work again but there is no fan noise. This also affects Kickr Core model. Contacting the support right now, but I guess I will have to return my unit and hope the new one will not face the same issue. Do you have a solution. I just bought the trainer and since the first use after 10 to 15 minutes there is a loss of resistance and the third light (red) flashes. item 7 Tacx Satori Turbo Trainer - Indoor Exercise Bike Trainer Stand Portable. Discontinue use of the trainer. In this article, we walk through the process of resetting the resistance back to factory settings. I update the software alredy 0.0.34, reinstall the utility app, and still the same issue, I report the issue to garmin support and I’m waiting for an answer…. Bring on winter with the most complete software package. The part number is S2875.07 – Ring Spacer 2.7mm For Neo 2T models manufactured November 2019 and later, the spacer … I have same problem, lose resistance in the pedals after overheated. Update: firmware version 0.0.18 for Neo 2 is … I would prefer to delay my purchase until I’m sure to receive a problem free / updated unit. How long will the whole process take? Check out that link for the most up to date information on this Smart Trainer line up! Neo 2 Firmware 0.0.18 Rollback Firmware Issues Tacx has released firmware version 0.0.27, and we have received multiple reports from Neo owners that their cadence... Side to Side Movement – Tapping Sound When gently moving the bike side to side, there is movement between the bicycle and the Neo … For Neo 2T models prior to November 2019, you will need to contact Tacx support to acquire the appropriate spacer. Make sure this fits by entering your model number. Everything is correct when I start a training but after a few minutes I lost all the resistance and the third light (red one) flashes. Worked perfectly for one day. If the bottom bracket has gone dry (displaced grease) or the bearings have degraded functionality due to intrusion of water... After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your... After installing your thru axle bicycle on the Neo or Neo 2 with the Tacx thru axle adapter, the non... You are in your app, ready to start training, but you cannot pair your Neo. Completed warranty claim form with retailer and they are now saying that the product needs to be sent back to Garmin. Disappointing that this issue seems to be so frequent. Nor does it need it, in fact, you can’t even do a calibration if you wanted to. I brought it to Brazil and with 8 months of use, the equipment does not work. NEW Tacx software. Reported problem to Garmin support who advised contacting retailer for a replacement. Thanks. With all electronics, there are some number that will simply fail straight out of the box. FLUX 2 Smart. I have tried the Tacx Utility app on the ipad pro and on an Android phone. The best thing for you to do is contact Garmin support and they will address the problem for you. Tacx NEO 2T Smart Trainer. Today during a training session I smelt a burning smell then shortly after the unit lost all resistance. It suggests to be a problem in the electronic board. Losing power/resistance overheating after a few kilometers of riding etc. Hi Guys The new NEO 2T addresses one problem the previous NEO 1 and 2 had and that was the virtual flywheel slippage felt mostly when … Any clues. I don’t agree with the approach, but you cannot stop a tidal wave. If you are still experiencing issues, you should contact support@tacx.com and open a case to have them future evaluate the condition. TACX Neo 2t Cadence Measurement. We have it on a Cannondale tandem. But the NEO 2T … Seems to be very good investment. $1,399.00. … ... No rider has had a major problem … Unplugging the Neo 2T and plugging it back it resets the status, but the problem reappears with additional use of the trainer. ruko February 29, 2020, 1:30pm #1. Well — technically there are two distinct issues. This Smart trainers is the only trainers that doesn’t require calibration process. The vent at the top rear of the trainer and the plastic around it was red hot and there was no noise of a fan. To address this issue, Tacx have released version .32 firmware for Neo 2T. At least the unit I had received on 27 January 2020 from the first ride is problematic. More torque, less sound! Today during a training session I smelt a burning smell then shortly after the unit lost all resistance. When you connect your Garmin branded Neo 2T in China (late 2020 model) to Zwift, either by Bluetooth or ANT+,... Disc scraping against the stator is caused by a broken axle swage and is considered permanently broken. I’ve barely had it for 2 weeks! Overheating, loss of resistance, and cadence not working. item 6 Tacx Neo 2 Smart T2850 Direct Drive Cycle Trainer - Used 5 -Tacx Neo 2 Smart T2850 Direct Drive Cycle Trainer - Used. This has made our trainer completely unusable. The specific issue that you’ve commented on was resolved in 2019 with firmware version .32 release, so nothing to worry about there. After 10 mins the trainer did work again but there is no fan noise. Sorry you’re having this experience, but it will get resolved. We don't know when or if this item will be back in stock. This is an area where all versions of Neo have suffered, but Tacx was able to resolve for Neo 2T with version.31 firmware — but which also introduced the Phantom Watts problem. Hi, Tacx have determined that there was a problem with the board logic. S/N 57508 As long as consumers are willing to put up with it, manufacturers will keep doing it, and the paradigm shows no signs of slowing. This seems to be all sorted now. 4.9 out of 5 stars. Tacx are working on a firmware solution to the problem. Root Cause. The flagship direct drive trainer from TACX gets an update with the Neo 2T. Hi My Tacx Neo 2 is only 3 months old. Today it overheated after ten minutes. I am hoping someone might have some suggestions here. It is defective. Turn on, the coolers work but do not turn on the LEDs and therefore have no resistance or synchronization with the training program. Can't find the answer you're looking for? After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your Neo flashes, and there is a warning indication in the Tacx … … Thanks for the additional clarification. With my new Neo 2T bought last week and I have exactly the same problem that Fernando from the begining. We are also experiencing this issue on our Tacx neo 2t. Through the Bluetooth connection and ANT +. This fits your . My second defective tacx neo in 3 weeks. They’re not the same issues, though, just a side effect of sometimes, electronic things stop working and need to be replaced. Steps to Complete Factory... What is Virtual Tire Slip? I have a new unit with update .34 and the cadence shows up but has never worked. Also on a new device. In fact, one might make the argument that it’s actually too responsive, potentially too fast. It reads 64 rpm but I’m doing 80 rpm. same probleme !!! Connect your bike trainer to the Tacx Utility app. We aren’t Tacx. So be careful because you may have a total loss in less than a year. To say I am a little disappointed with this product is an understatement and it could take as long as month to resolve. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). There are still reports that the issue has not been resolved for some Neo 2T owners. In today’s era of commodity hardware, it’s inevitable, but companies prefer the low cost at the expense of initial customer satisfaction. Yes, that’s exactly the same problem I’m experiencing with my unit. Its brands new tacx2t. Hi every body, I have the same issue on my NEO 2T, just bought it few days ago and I haven’t been able to ride more than 10 minutes (PWR goes to cero and no resistance), if I go to tacx utility app and from the menu chose Testing Dashboard I see, under cadence symbol, hi temperature thermometer symbol in red and the equipment gets overheat and smells burn. So the best silent trainer is the Neo… Brand: Tacx. Popular. You may also experience a completely loss of resistance. **) While the Tacx NEO 2 was … The firmware update did not really help seemingly. Yesterday at 23:46 #1 Top; hello I have 1 tacx neo 2t home trainer … After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your Neo flashes, and there is a warning indication in the Tacx Utility App. Has anyone else experienced this issue? Though, some … That was resolved with firmware. The Tacx NEO 2T Smart measures your power with incredible precision, making sure that your data is accurate and reliable. Tacx Neo 2T Smart Trainer Review. Hi Sylvain, This firmware version now brings the same fix to Neo 2, and simultaneously reverses the phantom watts problem … The Tacx Neo 2, while much quieter than the 1st gen Kickr, isn’t close to silent. item 4 Tacx Neo Smart Direct Drive Trainer T2800 W/Shimano Compatible 11sp 11-28 Casset 3 - Tacx Neo … As part of the Tacx NEO 2T Zwift Gear Test for TitaniumGeek, we need a sound test - and this is it! Garmin Branded Neo 2T Has No Real Feel Option in Zwift. This remains an ongoing issue. I recently purchased a Tacx Neo 2T to connect to Zwift. Root Cause You have installed a... You may hear this type of sound if you’re using a new cassette with an old chain, an old cassette... You may hear this type of rattling if you have installed your chain backwards. The … Status. Firmware updated. And indeed, the Tacx NEO 2T is incredibly responsive. If you're having a problem with your Neo, or any app with your Neo, you'll find an article about it here. Purchased my Tack Neo 2 in November 2019 and it was fine until recently when the unit overheated and lost all power and resistance. Hi I am have the exact same issue as Ryan Dummer on a 13 month old unit Hi! Tacx … Tacx NEO Disc Extractor Tool - T2800.95. I update the software already, unplugged, wait for 20 minutes, reinstall the utility app, and still the same issue. It does not affect all Neo 2, but does affect some. That’s not to say it’s impossible for some other overheating issue to appear as a result of a different failure, either in the fan controller or thermostat. When connected to an application or head unit over ANT+, you may notice regular periodic dropouts in the ANT+ signal... We’ve had multiple reports that the USB ANT Stick from Cycplus is not working in multiple applications. Free shipping. I agree. On YouTube someone from Tacx Faqx commented that new cadence sensor boards are being supplied in some cases: Hi Don. Virtual tire slip is the sensation that some riders experience at low speeds, in low... Over tightening the Quick Release skewer will push the derailleur cage out of plumb, and cause poor shifting. Middletown Cycling502-384-0770middletowncycling@gmail.comA smart trainer that truly brings to world into your home. Root Cause You have installed a chain that is not from... You may hear this type of chain clattering if your chain is too short. Also updated to the most recent software version. I switched to Neo … With a more powerful motor/resistance unit, quieter operation, … The manual has no technical information. Is this another issue your having with new units? Home all Tacx NEO 2T Smart Trainer Tweet Share Pin It Add Email. What should I do? NEO 2T Smart. The NEO 2T seems to have this problem. Tacx. (** Update: the Tacx NEO 2 has since been superseded by the Tacx NEO 2T. Tacx Galaxia T1100 Bicycle Training Rollers. Hi. In cases where the unit is really overheating (and the icons in the Tacx Utility App are red, not orange), you will likely need to have your unit replaced. Tacx apparently … Once you do get a Neo 2T, though, we’ll be here to help. The vent at the top rear of the trainer and the plastic around it was red hot and there was no noise of a fan. Mine is 2 weeks old and same problem and I’m running software version 0.0.34 so software I would suggest is not the problem. The first is the warning light (yellow in the testing dashboard) and some blinking that’s fixed after unplugging and plugging back in. I have the Neo 2, I have swapped out from Wahoo Kickr'18 due to repeat failure of bearings. Has anyone had this problem … We have no visibility into Garmin supply chain. For info, in my case, after a discussion with the support they have decided to replace the unit; there is just nothing to do to recover it. Tacx released an update to its flagship smart trainer, the NEO. Reading the comments above it seems to be a well known issue and it is very frustrating to see that this still not solved on a brand new 2T running the latest 0.0.34 firmware… My brand new Noe 2T have thise problem. If you are in ERG mode and using the small chain ring, your drive train and fans should be louder than the Neo. Speed and watts work using bluetooth. I purchased a tacX Neo2 system in the USA in September 2019. Hello, I have the new NEO 2T since 10/10/2019 and I presented a “Ticket” to Tacx with the following problem; The ERG mode is erratic in both the Tacx virtual platform and Zwift. I use Tacx… Tacx Neo 2T slope difficulty problem. Tacx Neo has a good overall reliable reputation after a few design issues on the first generation. I’m sorry you’re having this experience. The Neo 2T was our first direct drive trainer. Due to CV 19, they can’t exchange it before the end of current lockdown, so almost a month to wait here, but what worries me the most is that this issue seems to happen also on recent unit, so just hoping the next one won’t have this defect. Thanks for clarifying. Currently unavailable. Or will we need to send the item back to garmin, they test it, deem it unusable and then they send a replacement? Tacx NEO 2T Smart Trainer: Details // Unboxing // Initial Review. The Tacx Neo 2T smart trainer was designed so you won’t feel the difference between riding outdoors and indoors. This is the type of sound you might hear if the jockey wheels have been insufficiently maintained and lubricated. More info. I am having problem with login up with tacx desktop app.Everything was ok until some days ago.With mobil app and cloud tacx there in no problem.When I try to log in with TDA there apears a yellow warning sign or writes the login is not possible at this time do it later. Is the cadence sensor overheating a common problem and is it likely to happen again, even if a replacement is sent? I installed the firmware 0.0.32. There is a problem with cadence indicating a low value on Zwift. Have you halted production / shipping until the issue can be completely identified and resolved? We are Tacx Faqx, a site for Neo Owners by Neo Owners. All things discussing the Tacx Neo with virtual cycling, Zwift, Trainer Road, BKool and so on. Covering the official maintenance tips from Tacx, with a few other tips of my own to ensure you'll get maximum hassle free riding on the Neo. The large silver disk at the cassette side which usually warms up during a ride was stone cold.
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